Last updated: 4 October 2026

Every repair Gadxy does, and every used or refurbished gadget Gadxy sells, comes with written protection. This page explains exactly what is covered, for how long, and how to claim.

1. Repairs — the Gadxy Protection Plan

Every completed repair automatically gets three kinds of protection. You don’t need to register anything; it is linked to your phone number and the device model we repaired.

a) 90-day parts & service protection

If the same problem comes back on the same device within 90 days of the repair, we fix it again free — parts and labour included, as long as the warranty seal is unbroken (see section 3).

b) 30-day display protection (50% off)

Screen and display replacements are covered differently, because screens can also break from a fresh drop. If the new display develops a problem within 30 days, or it is damaged physically or by liquid in that time, you get 50% off the repair.

c) 10% off for life

Once we have repaired a device, you get 10% off every future repair on that same model, for any problem, with no end date.

2. Used and refurbished gadgets bought from Gadxy

This covers every used, refurbished or second-hand phone, laptop, tablet or other gadget sold by Gadxy. Both protections below need the warranty seal unbroken (see section 3).

a) 5-day check: replacement or refund

You get 5 days from delivery to check the device. If it has a fault that wasn’t caused by damage or misuse, tell us within those 5 days and we replace it with the same or an equivalent device, or refund you.

b) 90-day repair warranty

For 90 days from delivery, if the device develops a fault that wasn’t caused by damage or misuse, we repair it free, parts and labour included. After the first 5 days, faults are covered by repair. If a covered fault can’t be repaired, we replace the device with the same or an equivalent one, or refund the price minus a fair deduction for the time you’ve used it, explained to you in writing.

New accessories and new sealed products carry the manufacturer’s own warranty.

3. Warranty seal and claim checks

To keep the warranty fair for every customer, we check each claim before we approve it.

Warranty seal. When we hand over a repaired or purchased device, we place a Gadxy warranty seal across the joint where it opens (on phones, from the screen to the back glass). The seal must be whole and unbroken to claim the 5-day check, the 90-day warranty or the 90-day parts & service protection. A seal that is torn, cut, lifted, removed or replaced ends that warranty. We photograph the seal when we hand the device over. If the seal is damaged when you receive the device, tell us within 24 hours and we will replace it. If your device was handed over without a seal, this condition doesn’t apply to it.
Same device. The IMEI or serial number must match our invoice or repair record.
Same parts. We record the device’s parts at handover. If any part has been swapped or removed, the claim isn’t covered.
Inspection first. Our technician inspects the device before any repair, replacement or refund. Tripped liquid-damage indicators, cracks, dents, burn marks or signs of opening count as damage or misuse.
Returns under the 5-day check. The device must come back with everything it came with (box, charger, cable, invoice), with your Google, iCloud or other account, screen lock and any finance lock removed. Refunds go back to the original payment method only.
Software. Rooting, jailbreaking or unofficial software ends the warranty for faults it can cause.
We decline claims that show signs of fraud, such as a different device, an altered invoice or deliberate damage.

4. What isn’t covered

A different problem from the one we repaired (it gets your 10% lifetime discount instead).
Physical or liquid damage that happens after the repair or sale — except the 50% display protection above.
A device that has been opened or repaired by anyone other than Gadxy after our work, or whose warranty seal is broken, removed or tampered with — this ends the warranty.
Software problems, lost data, or accessories that weren’t part of the repair. Please back up your phone before any repair.

5. How to claim

Use Claim Free Service on your account page (gadxy.com/account), or WhatsApp / call us on +91 77700 06737 with your phone number or invoice number.
We check your record, the warranty seal and the IMEI or serial number, inspect the device, and confirm the claim.
A technician visits at the next free slot. A ₹99 visit advance applies, as for any doorstep visit. The ₹99 covers the doorstep visit. If the claim is covered, the repair itself is free (or 50% off for display protection).

6. Repairs in partner cities

In some cities, the repair is carried out by a trusted local Gadxy partner shop. The partner guarantees the repair, and Gadxy runs the protection plan and handles every claim, so the terms above are the same in every city we serve.

7. Your rights

This policy adds to your rights under Indian consumer law; it doesn’t replace them. Questions: info.gadxy@gmail.com or +91 77700 06737.

Warranty Policy