Warranty Policy

Last updated: 27 September 2026

Every repair Gadxy does, and every refurbished phone Gadxy sells, comes with written protection. This page explains exactly what is covered, for how long, and how to claim.

1. Repairs — the Gadxy Protection Plan

Every completed repair automatically gets three kinds of protection. You don’t need to register anything; it is linked to your phone number and the device model we repaired.

a) 90-day parts & service protection

If the same problem comes back on the same device within 90 days of the repair, we fix it again free — parts and labour included.

b) 30-day display protection (50% off)

Screen and display replacements are covered differently, because screens can also break from a fresh drop. If the new display develops a problem within 30 days, or it is damaged physically or by liquid in that time, you get 50% off the repair.

c) 10% off for life

Once we have repaired a device, you get 10% off every future repair on that same model, for any problem, with no end date.

2. Refurbished and second-hand phones bought from Gadxy

Every refurbished or second-hand phone sold by Gadxy carries a 90-day warranty from the date of delivery. If the phone develops a fault that wasn’t caused by damage or misuse, we repair it free. If it can’t be repaired, we replace it with the same or an equivalent phone, or refund you — whichever suits the case. Accessories and new sealed products carry the manufacturer’s own warranty.

3. What isn’t covered

  • A different problem from the one we repaired (it gets your 10% lifetime discount instead).
  • Physical or liquid damage that happens after the repair or sale — except the 50% display protection above.
  • A device that has been opened or repaired by anyone other than Gadxy after our work — this ends the warranty.
  • Software problems, lost data, or accessories that weren’t part of the repair. Please back up your phone before any repair.

4. How to claim

  1. Use Claim Free Service on your account page (gadxy.com/account), or WhatsApp / call us on +91 77700 06737 with your phone number or invoice number.
  2. We check your repair record and confirm the claim.
  3. A technician visits at the next free slot. A ₹99 visit advance applies, as for any doorstep visit. The ₹99 covers the doorstep visit. If the claim is covered, the repair itself is free (or 50% off for display protection).

5. Repairs in partner cities

In some cities, the repair is carried out by a trusted local Gadxy partner shop. The partner guarantees the repair, and Gadxy runs the protection plan and handles every claim, so the terms above are the same in every city we serve.

6. Your rights

This policy adds to your rights under Indian consumer law; it doesn’t replace them. Questions: info.gadxy@gmail.com or +91 77700 06737.